FAQs l Frequently Asked Questions

Typically we need around 5 days to complete your one of a kind custom artwork, and about a week or two to ship it straight to your door. However our times can vary depending on demand and our backlogs. We will try our best to keep customers informed of these turn around times via email or on the Order Status Page. 

Sadly no. We currently don't offer a way to "rush" orders. Priroity Mail is just a shipping option provided by the Post Office that allows delivery once the label is created in 2-3 days across The United States. 

No at this time we can not due to the customs situation in every country varies. We can't guarentee items when they are shipped out side America for specific Delivery Dates.

Due to our turn around times and how we produce our orders we sometimes will ship items out separate from each other if it means getting them to you faster so you don't wait. We want to get you items as fast as possible. 

At this time no. We don't offer any rush services and we work on orders as the come in. Very sorry we can't allow people to skip the line, but we appericiate your patience!

Unfulfilled is the default status of our order status plug-in. It isn't an accurate reflection of where your order is at. We are working on and building a custom portal for customers that should solve this issue. Thank you for understanding.

Please use our contact us page and notify us of the issue so we can figure out a solution and contact the shipping company or get the link working.

Countries outside the United States often times require a tax from good purchased and shipped from over seas. Sadly we are not able to purchase or pre-pay your duty tax when we print our shipping labels and those fees are different depending on the legnth of travel and the counrtry of orgin. 

We recommend for the high quality items to use one photo. Our products have limited space with printing and any extra animals will reduce the quality of the artwork compared to just one. 

We only allow a max of 4 animals per item. Each pet will need to be paid for via an upsell as only one artwork is included with an item.

Printing multiple pets can extend your turn around time as it takes more time to create, edit and approve compared to just one animal.

Please check out our How To Order Page to make 100% sure your photo will work for our artist but when in doubt please leave notes on the order and indicate any questions or concerns so we can address them when developing the one of a kind artwork!

You can use our contact us page to reach out to one of our customer service representatives and we can update your shipping address, or include anything missing in your order. Typically we need to have any changes to custom art sent over quickly before we start and complete them. 

All Of Our Items are printed using DTG (direct to garment printing) so your background color is the base layer for the actual product. Choosing a black background and having a dark grey, black, or brown animal will effect hoe visible the artwork is. Our suggestion is to leave a note on any order with a darker animal so our staff can make sure we can print your item to the highest quality. 

At this time no, we do not sell the digital files of the custom artwork we have, however we do offer discounts for re-ordering different products with the same artwork from a previous order to help reduce cost and allow faster turn arounds. 

At this time we only print pets, we do not offer the ability to print pet partents. 

Very sorry about this! We aren't as perfect as our pets, we are mere human and we are terribly sorry about the mistake. If you could email us we can send you a new label to re-ship the wrong item back to us and we can get you out the correct order! This rarely happens but when it does we are so sorry! 

Your best bet is to wash items inside out, on cold. Tumble dry low if you can. The blankets would be hung to dry to get the best results. Mugs are microwave and dishwasher safe. 

Sadly due to copyright laws and trademarks own by the companies we can't create/print copyrighted or trademarked material on anything we sell. If you submitted a photo our team will ask for another to replace it or allow us to re-draw the image with out the branding. 

Our goal is to make our customers LOVE the item, but if you do have issues please reach out to us as each case is different and a variety of reasons could be effecting how the art is displayed (bad quality photo, bad lighting, missing notes in order to highlight a specific feature). 

Usually if a package is returned to us it was because of an invalid address, or mistakes made by the shipping providers we use. You can contact our customer support team and we'll update or confirm a working address to re-ship the item.

Do to the nature of the product being 100% custom we are unable to refund an order that has processed and shipped. The items are of your animal and we are unable to resell, donate or do anything with an item that is returned.